Terms & Conditions

1. Acceptance of Terms

By accessing or using HealthFlow, operated by Evidence Based Outcomes LLC ("we", "us", or "our"), you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree, do not use the Service.

When you create an account, you may be asked to affirmatively accept these Terms and our Privacy Policy by checking required consent boxes. Your acceptance, including the date, time, and version of the Terms accepted, may be recorded and stored in our systems as part of our compliance and audit trail.

2. Eligibility and Age Requirements

You must be at least 18 years old to create an account and use HealthFlow, unless a parent or legal guardian creates or supervises your use of the Service. By using HealthFlow, you represent that you meet this requirement.

3. Privacy and Data Practices

Your use of HealthFlow is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect information. By using HealthFlow, you consent to the data practices described in the Privacy Policy.

4. Strong Medical Disclaimer: No Medical Advice

HealthFlow provides tools for organizing, viewing, and tracking health-related information for informational and support purposes only. HealthFlow does not provide medical advice and is not a substitute for professional medical advice, diagnosis, or treatment.

You should always seek the advice of a licensed healthcare provider with any questions regarding a medical condition, symptoms, medications, or treatment decisions. Never disregard professional medical advice or delay seeking it because of something you read or see in HealthFlow.

5. Service Description

HealthFlow may provide features such as:

• Remote patient monitoring tools.
• Health data tracking and visualization.
• Medication reminders and notifications.
• Care task reminders and daily health tracking.
• Educational health resources and content.
• Device integrations, data syncing, alerts, and reports.

Features may change over time, and we may add, remove, suspend, or modify functionality at our discretion.

6. Device and Data Accuracy

HealthFlow may display information from third-party devices, including wearables, cuffs, meters, pulse oximeters, scales, or other health devices, as well as information manually entered by users.

Device readings and home measurements can be inaccurate, incomplete, delayed, duplicated, or missing due to hardware limitations, user technique, connectivity issues, software errors, sensor limitations, battery status, environmental factors, or third-party service failures.

You are responsible for confirming important readings clinically, including with a healthcare provider or clinically validated methods, before making health decisions.

7. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to use accurate account information and keep your contact information up to date.

If you believe your account has been compromised or used without authorization, notify us promptly at info@evbohealth.com.

8. User Responsibilities

You agree to:

• Provide accurate information to the best of your knowledge.
• Use the Service in accordance with all applicable laws and regulations.
• Not share your account credentials with others, except where a guardian relationship is permitted.
• Keep your contact information current so you can receive important Service notices.
• Use HealthFlow as a support tool, not as a replacement for professional medical care.

9. Acceptable Use

You agree not to:

• Use HealthFlow for unlawful, harmful, deceptive, abusive, or fraudulent purposes.
• Attempt to gain unauthorized access to systems, accounts, data, networks, or infrastructure.
• Scrape, crawl, harvest, copy, or extract content or data without permission.
• Reverse engineer, decompile, disassemble, or attempt to discover source code or underlying algorithms.
• Interfere with, overload, disrupt, or impair the Service, servers, networks, or security features.
• Upload malware, malicious code, or engage in activity that could compromise security.
• Misrepresent your identity or relationship to another person, patient, provider, caregiver, or organization.

10. Third-Party Services

HealthFlow may rely on or integrate with third-party services and providers, including hosting and databases such as Firebase or Google Cloud, device vendors, SMS or email delivery providers, analytics providers, customer support tools, payment processors, and other technology partners.

These third parties may have their own terms, privacy policies, technical limitations, outages, interruptions, delays, or errors. We are not responsible for third-party services, their actions or omissions, or failures outside our control. Third-party failures may affect your ability to access or use HealthFlow.

11. Disclaimers and No Warranties

HealthFlow is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, availability, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, error-free, accurate, complete, or that any defects will be corrected. We do not guarantee that alerts, notifications, reminders, device readings, trends, or insights will be accurate, timely, or always delivered.

12. Limitation of Liability

To the maximum extent permitted by law, HealthFlow, Evidence Based Outcomes LLC, and their affiliates, officers, employees, agents, contractors, vendors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for lost profits, lost data, personal injury, business interruption, device failures, missed alerts, inaccurate readings, or inability to access or use the Service.

In no event shall our total liability for all claims related to the Service exceed the amount you paid to use the Service in the 12 months preceding the event giving rise to the claim, or $100 if you have not paid anything.

13. Indemnification

You agree to defend, indemnify, and hold harmless HealthFlow, Evidence Based Outcomes LLC, and their affiliates, officers, employees, agents, contractors, vendors, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use or misuse of the Service.
• Your violation of these Terms.
• Your violation of any law, regulation, or third-party right.
• Information you submit, upload, transmit, or enter into the Service.

14. Termination and Data Retention

We may suspend or terminate your access to HealthFlow at any time if we believe you have violated these Terms, created risk or legal exposure, engaged in fraudulent or harmful activity, or used the Service in a way that could harm users, providers, our systems, or third parties.

If you close your account or your account is terminated, we may delete, retain, or anonymize your data subject to applicable legal, regulatory, contractual, operational, backup, audit, security, and compliance requirements. For more information, see our Privacy Policy.

15. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. You agree that any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to personal jurisdiction in those courts.

16. Arbitration and Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of HealthFlow that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in San Diego, California, or by video or phone if both parties agree.

This waiver does not apply to claims that applicable law exempts from arbitration, such as certain consumer protection claims in California.

17. Changes to These Terms and Notices

We may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms in the app, on our website, by email, or through an in-app notification. The “Last Updated” date above indicates when the Terms were last revised.

Your continued use of HealthFlow after updated Terms become effective constitutes acceptance of the updated Terms. For material changes affecting your rights or our data practices, we may require you to re-accept the updated Terms before continuing to use the Service.

18. Contact Information

If you have questions about these Terms, contact us at: